Refund policy

Pursuant to Legislative Decree 206/2005, if the product you have purchased does not satisfy you, you can return it to the manufacturer within 14 days from the date of receipt, without having to specify the reason and without any penalty.

In order to return the product you must contact the customer service online@fingroup.it communicating your rethinking.

Before proceeding with the return of the product, you will be sent the return authorization confirmation and the procedure.
Once the return authorization confirmation has been received, it will be possible to proceed with the shipment of the product you want to return to the address:

Fin Group srl
Via Sentieri 44
24050 Cividate al Piano (BG)

The costs for this shipment will be at your expense and you can choose the courier you prefer.

Following confirmation by the manufacturer of the conformity of the returned product (intact product), the full amount of the order will be returned within 14 days. If the product is found to be damaged, you will not be entitled to a refund of the money.
We point out that products which by their nature cannot be returned or are liable to deteriorate or expire rapidly cannot be returned for afterthought.

If the product is damaged and visible from the outside, the goods must not be accepted by the courier and therefore the refusal must be communicated to our customer service. In the event that it is damaged when opening the package, it is necessary to document it with a photo and send it to the email online@fingroup.it requesting its intervention. In this case, all costs are borne by us. From time to time we will decide whether to send a whole new supply or supplement it only for damaged products.